Official Return & Exchange Policy

At Terani Couture, every gown is crafted to make you feel extraordinary. If your order needs to be returned or exchanged, we are here to make the process as smooth and straightforward as possible.

Read on for everything you need to know about our return and exchange eligibility, conditions, and timelines.

How to Initiate a Return or Exchange

If you purchased your gown directly from teranicouture.com, you may initiate a return or exchange within 10 days of the delivery date.

To begin the process, please contact our support team with your order number and reason for the return or exchange.

Email: sales@teranicouture.com

Phone: (212) 869-7070

Hours: Monday – Friday, 9:00 AM to 4:00 PM PST

You can also reach us through the Contact Form on our website.

Your Return Options

Once your return is received and inspected, you may choose from the following:

Exchange

Prefer a different size or style? We will do our best to process your exchange based on current availability. If your requested item is out of stock, we will offer you a suitable alternative or store credit.

Store Credit

Receive the full value of your returned item as store credit, issued to your website account within 10 days of purchase.

Refunds

We don't offer refunds for any kind of purchase made on our website.

Please Note: Return and exchange availability are subject to stock. We recommend initiating your return as early as possible within the return window to ensure the best outcome.

Return Eligibility Conditions

To qualify for a return or exchange, your gown must meet all of the following conditions:

Unworn and in its original condition
All original tags attached and intact
Free from makeup, perfume, deodorant, or any other signs of wear
Returned in its original packaging where possible

Important: Items that show evidence of wear, including use at an event, photoshoot, or any occasion, will not be accepted for return. Returns received outside the 10-day window will not be eligible for processing.

Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

Final sale or clearance items
Accessories
Gift cards
Items altered or tailored after delivery

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at sales@teranicouture.com.

Include your order number and clear photographs of the issue so our team can resolve this for you as quickly as possible.

Authenticity & Product Guarantee

To ensure your gown is a genuine, beautifully handcrafted Terani Couture piece, always purchase directly from our official Terani Couture website.

Important: We cannot verify or guarantee the authenticity of products branded as Terani Couture if purchased from unauthorized third-party marketplaces, auction sites, or discount resellers. For your security, always buy directly from an official source.

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Contact Details

Please do not hesitate to reach out if you have any questions or concerns. Our contact details are as follows: